Lucky Possum regards customer privacy as an important part of our relationship with our customers.
The following privacy policy applies to all Lucky Possum users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Mariana Ruisan by emailing info@luckypossum.com.au or phone 1300 669 640 or 0418 299 237.
| Business Name |
|
Lucky Possum
|
| Contact person |
|
Mariana Ruisan |
| ABN |
|
36 062 730 863 |
| Address |
|
PO Box 723
Matraville NSW 2036
Sydney, Australia |
| Phone |
|
1300 669 640 |
| |
|
0418 299 237 |
| Website |
|
www.luckypossum.com.au |
| Email |
|
info@luckypossum.com.au |
Collection of Information
In order to use the Lucky Possum website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Lucky Possum is collected via correspondence from you. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Lucky Possum customers is required in order to provide you with our products and services and a high level of customer service.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@luckypossum.com.au.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@luckypossum.com.au.
Orders
If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Lucky Possum uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@luckypossum.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
 Lucky Possum uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
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Payments are fully automated with an immediate response.
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Your complete credit card number cannot be viewed by Lucky Possum or any outside party.
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All transactions are performed under 128 Bit SSL Certificate.
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All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
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eWAY is an authorised third party processor for all the major Australian banks.
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eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Lucky Possum.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 2 working days. If you have any questions regarding postage and delivery please email info@luckypossum.com.au.
If for any reason you are not completely satisfied with your purchase we will give you a
7 day money-back guarantee from the time you receive the goods. Please email info@luckypossum.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if it has been torn or ripped. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Lucky Possum will not be responsible for parcels lost or damaged in transit if you choose not to insure.
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